At trendingidea, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund process to make things right.
1. Return Eligibility
You can return items within 14 days of receiving your order if they meet the following conditions:
- The item must be unused, in its original condition, and in the original packaging.
- Proof of purchase (e.g., order confirmation or receipt) must be provided.
Unfortunately, we cannot accept returns for:
- Items on sale or clearance.
- Items that have been used or damaged after delivery.
2. How to Initiate a Return
To start a return, please contact our customer service team at:
- Email: [email protected]
- Phone: +65 9107 5929
Our team will guide you through the return process, including providing instructions on how and where to send the items.
3. Return Shipping
Customers are responsible for return shipping costs, unless the item received was defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will work with you to either replace the item or issue a full refund, including any shipping costs.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange your item for the same product, contact our customer service team, and we’ll assist with the process.
7. Non-Refundable Items
Certain items are non-refundable, including:
- Gift cards
- Sale or clearance items
8. Contact Us
If you have any questions about our return and refund policy, feel free to reach out to us:
- Email: [email protected]
- Phone: +65 9107 5929
Our team is here to help you and ensure you have a positive experience with trendingidea.
Thank you for shopping with trendingidea!