Welcome to trendingidea’s FAQ page! Here, you’ll find answers to some of the most common questions about our products, shipping, returns, and more. If you can’t find the answer you’re looking for, feel free to contact us at [email protected] or call us at +65 9107 5929.
1. What products does trendingidea offer?
We offer a diverse selection of products across multiple categories, including:
- Appliances
- Furniture
- Tools
- Outdoor Equipment
- Sports & Games Gear
- Sofas & Swing Chairs
- Baby & Kids Products
Explore our store to discover innovative and affordable products for your home and lifestyle.
2. How can I place an order?
You can place an order directly through our website. Simply browse our product categories, select the items you want, add them to your cart, and proceed to checkout. We accept all major credit and debit cards.
3. Where does trendingidea ship to?
We currently ship only within Singapore. We do not offer international shipping at this time.
4. How long will it take for my order to arrive?
Once your order is processed, it typically takes 2-4 business days for delivery within Singapore. You will receive a tracking number via email once your order has been shipped.
5. How can I track my order?
After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our courier’s website.
6. What is your return policy?
We accept returns within 14 days of receiving your order, as long as the item is unused, in its original packaging, and accompanied by proof of purchase. Please visit our Return and Refund Policy page for more details.
7. Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item received was defective or incorrect. For more information, refer to our Return and Refund Policy.
8. What payment methods do you accept?
We accept all major credit and debit cards. Your payment details are securely processed, and we do not store your payment information.
9. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or provide a full refund, including shipping costs.
10. How do I contact customer service?
You can reach our customer service team through the following channels:
- Email: [email protected]
- Phone: +65 9107 5929
Our team is ready to assist you with any questions or concerns you may have.
11. Can I cancel or change my order after placing it?
We process orders quickly, so cancellations or changes may not always be possible. However, if you contact us immediately after placing your order, we will do our best to accommodate your request.
12. Do you offer gift cards?
At this time, we do not offer gift cards. However, we are constantly expanding our services, so stay tuned for future updates!
If you have any other questions, don’t hesitate to reach out to our customer support team. We’re here to help!